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When entering into a booking with Croatia Times Travel Limited
(“Croatia Times Travel”, “us”, and “we”) you commit to being
aware of our Bookings Terms and Conditions as they are the
foundations upon which our bookings are accepted.
RESERVATION/BOOKINGS AND PAYMENT::
All reservations/bookings should be made in writing through
Croatia Times Travel in Auckland via your agent. All Services must
be paid in full not later than 45 days prior to arrival in Croatia.
All Vouchers are issued only upon receipt of full payment of the
arrangement.
PRICES/CURRENCY FLUCTUATIONS:
All rates stated in the price list are in NZ$, unless otherwise
stated. Rates indicated for tours do not include gratuities
and national park and tourist attraction entry fees. Price does
not include meals (unless otherwise stated) drinks, personal
expenses and airport taxes. Events beyond our control, such
as currency fluctuations, changes to the price, and changes to
the cost of services or facilities may result in the prices charged
to you being different to those shown in the rates. You should
check all prices with Croatia Times Travel at the time of booking
and prior to final payment. We reserve the right to increase the
price up until the time of your final payment being received by
us. Our prices are inclusive of the following services; product
researching, consultation with travel agents, communication
and documentation, brochure production, marketing and
printing costs. No representation has been made by us to imply
that the same product may or may not be obtained at a lower
cost. Receipts of your payment signify the acceptance of the cost
of service provided on your invoice.
NON REFUNDABLE BOOKING DEPOSIT AT TIME OF BOOKING:
Cruises: NZ$500 per person
Tours: NZ$250 per person
Rental Cars & Accommodation: NZ$150 per person
Yacht & Boat Charters: 30% of total charter cost
Note: Deposit requirements may vary with some overseas agents
and these will be advised at time of booking request.
PAYMENTS:
Prices listed are based on payment by cash / cheque / bank
deposit / bank transfer.
GROUPS:
Deposits are NZ$500 per person at time of confirmation of quote.
Additional deposits may be required from time to time to secure
specific properties during peak travel times. Final payments are
required 60 days prior to commencement of tour and no later
than 45 days prior to NZ departure.
MINIMUM BOOKING FEE:
Bookings NZ$500 and under will incur a nonrefundable booking
fee of NZ$50 per file.
CANCELLATIONS PENALTIES:
No refund will be made for any unused service (or portion
thereof) and for any reason, once the client has departed from
New Zealand.
Prior to departure, all refunds must be received in writing and if
vouchers have been issued, these must be returned to Croatia
Times Travel via your Agent.
Cruises, Yacht and Boat charters, Rental Cars & Tours and Special
Land Packages
Cancellation charges additional to nonrefundable deposits are
the percentage of total arrangement price per person (if not
stated differently in the price list):
37 or more days prior arrival NZ$500pp
36 – 29 days prior to arrival 25% of the total
28 – 20 days prior to arrival 50% of the total
19 – 0 days prior to arrival 100% of the total
Yacht & Boat Charter – additional conditions may apply - refer
to cancellation Terms & Conditions of each individual company
at time of booking.
Hotel Accommodation, Transfers & Sightseeing:
Upon confirmation of booking, & up to 38 days prior to arrival,
NZD150 cancellation fee is applicable. 37 days and under prior to
arrival, same rules apply as per Cancellation Penalties for Tours & Cruises.
Ferry Bookings: Full payment required at booking. Once issued
ticket is nonrefundable and nonchangeable.
SERVICE FEES:
Amendments per person, per item: NZ$50
Document Reissues per person NZ$30
Train, bus or Jadrolinija per person NZ$50
Late Booking Fee
7 days prior to departure from NZ NZ$50
Under 7 days prior to departure from NZ NZ$100
Courier Fees for documents to be sent urgently TBA
Credit Card TBA
Setting up Specialist Itineraries NZ$100
Reservations of restaurants, show entry NZ$50
REFUND OF UNUSED TOUR ARRANGEMENTS:
Unused hotel accommodation or any other service of any tour
are not refundable or exchangeable for other accommodation,
services or features unless agreed to prior to tour departure.
NO SHOW:
If you fail to check in at your designated hotel, tour, rental car
provider, cruise or yacht charter as confirmed, 100% No Show
Fee will be charged.
SPECIAL ARRANGEMENTS:
All special arrangements for groups, incentive programs etc are
subject to a separate agreement between the Agent and Croatia
Times Travel in addition to the standard Terms & Conditions of
Croatia Times Travel.
HOTELS:
Hotel categories (official ratings in Croatia): 5* (Luxury), 4* (First
Class), 3* (Tourist Class). Hotel prices change during conventions,
congresses, fairs & special events. The right is reserved
to substitute hotels, when necessary, from those mentioned
on tour. Single room standard in Europe usually means a small
room with single bed. If a larger room or bed is required this
may be requested as ‘Twin or Double room for single use’ and is
at an additional cost. Twin room may have either twin or double
beds. It is common in Europe to join two twin beds and use as
a double bed (French bed). Triple rooms usually consist of two
twins or 1 double bed plus rollaway or sofa bed as third bed.
MAPS & IMAGES:
Maps and images are shown as general information and may
not be to scale. Hotel and apartment photographs may not
necessarily be the room that you occupy. Some images may
show the location of the accommodation but not necessarily
the apartment or hotel occupied due to limitations to available
images.
CONSUMERS GUARANTEES ACT:
The guarantees under the Consumer Guarantees Act 1993 will
apply to services supplied by us except where they are acquired,
or held out as being acquired for business purposes. In the event
that you are acquiring or held out as acquiring our services for
business purposes made under these conditions, we will not be
liable or responsible for any loss or damage of any kind to you,
including any consequential loss or damage however it may be
caused.
SUPPLY OF TRAVEL, TOURS & ACCOMMODATION SERVICES AND
FACILITIES & LIABILITIES:
When we make bookings with Suppliers, we are acting as a
booking agent for such Suppliers. All travel, tours and facilities
and accommodation services are supplied directly to you by
the Suppliers. We have no control over the facilities or services
themselves, or the manner in which they are provided by the
Suppliers. Therefore you should be aware of the following
conditions: We will not be liable for any loss or damage for
sickness, personal injury, accident, death, loss, damages, delays,
increased expense or any other irregularity being occurred or
suffered by holidaymakers as a result of the act or default of any
company, firm or person concerned, who is not employed by
Croatia Times Travel. Further more we will not be liable for any loss or damage which results from the act, default or omission
of any person other than ourselves, our employees or any cause
independent of human control – this includes (but is not limited
to) loss or damage which arises directly or indirectly from any act
of God, weather disruption, dangers incidental to the sea, fire,
breakdown in machinery or equipment, acts of government or
other authorities de jure or de facto, wars whether declared or
not, hostilities, civil disturbances, strikes, riots, deaths, pilferage,
epidemics, quarantines or medical or customs regulations. All
bookings, prices and taxes are subject to change to conditions
imposed by such companies, firms or persons.
ESCORTS:
All Escorted Tours include the services of a professional tour
escort for the duration of the tour as stated and in the required
language (in additional to English, some tours may include
spoken languages).
HANDICAPPED & DISABLED PASSENGERS:
Any person who cannot travel independently or who needs
any form of assistance must be accompanied by a companion
who will be able to assist this person. We regret that because
of space limitations, wheelchairs cannot be carried on motor
coaches and are not suitable on some cruises.
SMOKING RESTRICTION:
There is no smoking while on motor coach. On Escorted Tours
frequent sightseeing and rest stops will be made at which time
there will be opportunity to smoke.
VISA/PASSPORTS:
For all holidays in this brochure you will require a valid passport.
You are responsible for arranging your own passport, visa and
health requirements including inoculations. You should check
with your travel agent who will be able to provide you with the
necessary information.
SERVICE SATISFACTION:
If during your holiday you encounter any situation where the
service supplied to you does not meet your satisfaction, please
take the matter up with the Supplier immediately. Your contract
for each service is with the Supplier. If this is not possible immediately,
or if you are still dissatisfied, please contact your travel
agent. Both we and your travel agent will endeavour to investigate
on your behalf with the Supplier to resolve the matter as
soon as possible so that you continue to enjoy your journey.
LEGAL CLAIMS:
It is imperative that all claims are to be reported in writing to
the Croatia or Europe Agent and Property at the time of occurrence
and a copy must be faxed or email to Croatia Times Travel
Limited prior to departing Croatia or the country of occurrence.
All refund claims must be submitted to Croatia Times Travel
within 7 days of completion of the tour. No refund will be made
for any unused service (or portion thereof) and for any reason,
once the client has departed from New Zealand (provided we
have carried out the service with reasonable skill and care and to
your requirements) and you may not be entitled to a refund from
any supplier. Any claim or legal action in connection with the
provision of our services to you will be governed by the laws of
New Zealand. Any claim or legal action against the Suppliers is
likely to be subject to the terms of your contract with them, and
may be governed by the laws of other countries.
INTERNET BOOKINGS:
Product purchased online requires immediate payment and
services are usually nonrefundable unless specified otherwise.
PRICES/ ERRORS/ OVERSIGHT/OMISSIONS:
We reserve the right to correct any error in rate quoted or calculated
for any service notwithstanding that the invoice may have
been paid in full. It is the responsibility of the Agent to ensure
that all invoice details are correct and the client acknowledges
all cancellation conditions.
PHOTOGRAPHIC CONTRIBUTIONS & CREDITS:
We gratefully acknowledge photographic contributions of: Croatian Tourist Board, Hrvatski Folklor, Zagreb Tourist Board,
Dubrovnik Tourist Board, Pula Tourist Board, Zadar Tourist Board, ENIT – Agenzia Nazionale Del Turismo, Slovenian Tourist
Board. Special thanks to the following photographic author's: Juraj Kopač, Sergio Gobbo, Damir Fabijanić, Milan Babić, Ivo
Pervan, Nino Marccuti, Renco Kosinožić, Andrija Carlli, Željko Krčadinac, Josip Madračević, Zlatko Ramničar, Marijo Bandić,
Darija Petrović, Miro Andrić, Tomislav Šklopan
ENQUIRIES TO YOUR TRAVEL AGENT AND CROATIA TIMES TRAVEL:
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